Frequently Asked Questions
What is TheAfrican-Store.com?
TheAfrican-Store.com is a multivendor online marketplace for African and Caribbean groceries delivered across the USA.
Where do you deliver?
We ship nationwide within the United States. Delivery times vary by vendor and location.
How long does shipping take?
Most orders arrive within 3–7 business days. Tracking information will be provided via email.
How do I become a vendor?
Go to the "Become a Vendor" page or email us at vendors@theafrican-store.com to start selling on our platform.
Are your products authentic?
Yes! We ensure all vendors sell genuine African and Caribbean food products and household goods.
How can I track my order?
Once shipped, you'll receive a tracking number via email or can check your dashboard under "Orders."
What payment methods are accepted?
We accept credit cards, debit cards, PayPal, and other secure options at checkout.
Can I return items?
Return policies are set by each vendor. Check the product page or contact our support team for help.
What if my item is damaged or missing?
Contact support@theafrican-store.com within 48 hours with your order number and photos (if damaged).
Is there a subscription or membership fee?
No. Shopping on TheAfrican-Store.com is free with no hidden charges or subscriptions.
How do I reset my password?
Go to the login page, click “Lost your password?” and follow the reset instructions via email.
How can I contact customer support?
Email us at support@theafrican-store.com or use the contact form on our website. We're happy to help!